We aim to respond to our customers as quickly as possible. We understand that SME business owners need answers fast. We pride ourselves on being able to respond quickly with the right person who can deal with your query. If you are unhappy with our responsiveness, please see “Our Promise To Listen” for how you may escalate your feedback.
We are always happy to talk you through our processes, policies, values and decision-making. As a lending organisation most decisions are based on a combination of our risk appetite and growth plans for Swishfund. However we are happy to go into more detail with you to help you understand our approach.
Our credit assessment is based on information from business and personal credit reference agencies, as well as other information from you business bank account, filed accounts, Big Data (such as social media) and other information that we may require from you to build a full picture for assessment by our experienced underwriters and credit analysts. We are happy to explain how each piece of information helps us in our credit assessment.
Your opinion matters to us. We need your feedback in order to help us prioritise our projects, and to help us focus our creativity and innovations. We believe that excellent customer service is a differentiator, and the only way we can be the best is by really listening to our customers and work to make your experience as positive and delightful as possible.